Item Processing Time
In-stock items will be sent out within 24-72 hours. Non-stock items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays.
Note: Handmade products such as shoes, processing time is long than other products, please wait patiently.
When will I receive my items after I place an order?
There are three key factors that will decide when you will receive your items.
1) Shipping Method:
2) Items in stock will be shipped out in 24-72 hours. You can check it from the product page.
3) Some unavoidable reasons:
We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.
How can I track my order?
As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called “Order Tracking”, where you can view all the detailed information about your order.
Main shipping methods
We support the following shipping courier. We will arrange the best Courier according to your choice of shipping method and shipping address.
We provide economical parcels, standard transportation and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time. The address page in the shopping process has detailed price and shipping time instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.
In these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:
Weight and dimensions of package.
The location the package is shipped to (also called the destination country or region) .
We offer buyers special shipping discount all the time. Besides, you can get extra rewards on Shipping when you buy multiple items or spend a certain amount. Enjoy 30% off on Discounted Shipping Cost when your items between $59.00-$139 ; enjoy 50% off on Discounted Shipping Cost when your items over $139.
When your package is packed, it will be shipped as soon as possible. You will receive a shipping notice email from Shoespie. There will be logistics tracking information in the email. You can check the logistics status of the parcel according to the directions in the email.
It should be noted that due to some reasons, the logistics status may be delayed. This situation will happen occasionally. Please don't worry and wait patiently for 2-3 days. If there has been still no logistic information, our customer staff will be glad to help you. Please contact our customer service staff and provide your order number, logistic tracking number and logistics company (these information will be displayed in the shipping notice email, or your order details page). Customer service staff will help you to contact the logistics company, and give you feedback.
Shoespie Customer Service Email:
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order. If you have questions or requests about tax, please contact our customer service email: firstname.lastname@example.org.
If the items are detained by customs, who is responsible for clearance of the items?
If the items are detained by Customs after the ship left the seller's country, the buyer is requested to deal with it.
If a very large order is delivered from China to my country, will customs seize my order?
Yes, it is possible. We suggest you ask the customer service in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.
If custom duties are incurred, who is responsible?
It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom policies.
Shoespie can ship single item samples or large orders WORLDWIDE. You'd better note the import tax condition in your own country before ordering.
Following is a list of different countries where we can deliver our products to:
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan
Bahamas, Bahrain, Bangladesh, Barbados, Barthelemy, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Bonaire
Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros Islands, Democratic Republic of the Congo, Cook Islands, Costa Rica, Cote D Ivoire, Croatia, Cyprus, Czech Republic, China, Cocos（Keeling)Islands, Curacao
Denmark, Djibouti, Dominica, Dominican Republic
Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Eustatius, East Timor
Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Falkland Islands
Gabon, Gambia, Georgia(Asia), Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana
Haiti, Honduras, Hong Kong, Hungary
Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy
Jamaica, Japan, Jordan
Kazakhstan, Kenya, Kiribati, The Federation of Saint Kitts and Nevis, Korea South, Kosovo, Kuwait, Kyrgyzstan
Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg
Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar
Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Norway, Niue
Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico
Reunion, Romania, Russian Federation, Rwanda
Saint Lucia, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Suriname, Swaziland(Africa), Sweden, Switzerland, San Marino
Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks And Caicos Islands, Tuvalu, Turkmenistan
Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan
Vanuatu, Venezuela, Vietnam, St Vincent, Virgin Islands （US）, Virgin Islands （British）, Vatican
Wallis And Futuna Islands